Business Analyst, USAID Data Services

DevTech Systems, Inc. (DevTech) is an international consulting firm dedicated to development, with 40 years of experience providing advisory services and technical assistance to government, private sector, and civil society stakeholders in more than 100 countries. DevTech core practice areas include: Monitoring Evaluation, Research and Learning; Data Solutions; Public Financial Management and Fiscal Sustainability; and Education, Gender, and Youth.

At DevTech, we care deeply about doing work that leads to positive change in the world. We value diverse perspectives and are committed to an inclusive work environment. We encourage each person to learn, develop, and meet their professional potential. We rethink and evolve how we do things to grow and improve our company.

DevTech is looking for a Business Analyst to work as an institutional contractor on the USAID Analytics, Data, Visualization, and Information Services 2.0 (ADVISE Bu2.0) project. ADVISE 2.0 staff comprise much of the USAID Data Services team, led by USAID’s Chief Data Officer (CDO) and situated in USAID’s Bureau for Management, Office of the Chief Information Officer (M/CIO).  

The Business Analyst will work with the Bureau for Humanitarian Assistance (BHA). Overall, this role will support BHA decision makers understand processes for decision support platforms, data products, and technical assistance related to digital transformation. The BA must understand all BHA data products, data graphics, and can use the team’s data visualizations in their decision-making process. The BA will serve as the bridge between the development team and clients and ensuring the development and customization of our BHA’s data and information services products under this buy-in meet Agency and end-user needs. The BA will develop, document, and maintain design requirements, modifications, and conceptual mock-ups, and work with the development and other teams as necessary to ensure proper integration.    

This position’s place of performance is Washington D.C. with the options for generous U.S. based telework or remote work. 

USAID Data Services’ core values are:   

•  We are passionate, ambitious and care deeply about our work and the USAID mission.   
•  We are serious about meeting the needs of our customers.   
•  We are funny. We have fun. And we are human.   
•  We communicate and close feedback loops.   
•  We are proactive. We do not wait for success to come find us.   
•  We are a team who is committed to each other.   

In keeping with these core values, we respect and encourage an inclusive and diverse environment in which we see our differences as strengths. We are a team of motivated and responsible self-starters that enjoy working in a team-oriented environment. We are always looking for ways to grow, through feedback, learning, and collaboration.  

• Lead documentation of project business processes and manage documentation, such as Scope of Works (SOWs) for system use cases, requirements matrices and documentation, standards, architectural description documents, standard operating procedures, process flows, etc.  
• Engage with customers to understand their data management and data science needs and their analytic use cases and to communicate the capabilities and services into application solutions. 
• Engage with customers to support the drafting, review, and refinement of a product vision and roadmap for empowering customer’s data science capabilities. 
• Engage with customers to support the drafting and/or review of initial requirements and documentation of customer use cases. 
• Engage with customers to understand their data sources and create an inventory of sources. 
• Collaborate with project stakeholders to understand customer in-take of data management and data science demands and articulate their analytic and data requirements and surface relevant data to support these requirements. 
• Engage and collaborate with project stakeholders to ensure that customer engagement and management processes align with broader USAID M/CIO standard processes. 
• Manage and organize projects, project artifacts, and monitor performance. 
• Assist in integration testing, user acceptance testing, and data validation and verification. 
• Maintain relationship among the customer, project stakeholders, internal teams, and experts within the USAID M/CIO office. 
• Provide basic technical advising on data and analytics.  
• Design and maintain engagement and success metrics for data products.  
• Lead demo and feedback sessions to ensure user success and product feedback.  
• Design and implement a promotion and dissemination strategy to drive user engagement.  

General: 

• May be requested to be on-call or serve as needed on Washington-based Response Management Teams (RMTs), which provide services and support to Disaster Assistance Response Teams (DARTs) deployed in response to disasters. The duties on RMTs will vary.  
• As needed, may serve on temporary detail within the bureau to meet operational needs during staff shortages. Duties performed while on detail will be aligned with the Team’s existing duties and responsibilities and will be directly related to the scope of work provided.  
• In compliance with USAID and contractor policies and procedures, consistently model behaviors that demonstrate a commitment to fostering a non-hostile work environment free of discrimination, bias, unfairness, exclusion, offensive behaviors, and harassment of any kind.  
• Actively participate in diversity and harassment training opportunities, brown bag sessions or focus group discussions, and workforce diversity initiatives/activities focused on helping to improve the organizational culture.  
• Demonstrate consistent accountability for adherence to and knowledge of laws, executive orders, and USAID’s policies which prohibit Equal Employment Opportunity (EEO) and non-EEO infringements as well as the Agency’s zero tolerance for sexual misconduct, including harassment, exploitation, and abuse of any kind. Understand reporting criteria and report up in a timely manner.  
• Ensure that conduct is not inappropriate or offensive to others by responsibly and intentionally creating a culture of civility and respect whereby both managers and employees are expected to behave professionally at all times.  
• Hold self and others accountable for adhering to a zero-tolerance policy for harassment of any form, bullying or any other prohibited behaviors and report objectionable conduct.  
• Assists staff in understanding the value of differing perspectives, cultural norms, and gender in the work environment.  

• Bachelor’s degree in business, computer, information science, or a related field. 
• 11 years of experience in a business analyst role for a data product team or similar role with a focus on data products. Education may substitute for years of experience.    
• Excellent planning, organizational, and time management skills. 
• Excellent communication skills.  
• Experience data product adoption.  
• Experience measuring user engagement.  
• Experience with human centered design approaches.  
• Excellent attention to detail.  
• Desired experience with Tableau or similar BI package.  
• Experience creating detailed reports and giving presentations 
• Fundamental understanding of data management and proper architectural concepts 
• Excellent interpersonal skills.  
• Ability to work well in a diverse team.  
• Current Secret security clearance preferred. 

*The candidate must be a U.S. citizen to qualify for the required U.S. government security clearance for this project.*

NOTE: This job posting should not be construed to imply that the requirements are the exclusive standards of the position nor will it be the sole basis for any subsequent employee evaluations. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. 
 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions), age (40 and older), physical and mental disability, genetic information (including family medical history) or characteristics, military status, protected veteran status, sexual orientation, gender identity, citizenship or alienage, or any other protected status as established by applicable federal, state, or local law.